REFUNDS & CANCELLATION

FLOWER QUALITY AND MAINTENANCE

At canberra.florist we are committed to providing the best quality products and services. It is important to understand that flowers are a perishable and natural product that may be affected by external factors, such as their immediate indoor environment and external weather conditions. At Canberra.florist we ensure only the freshest and highest quality of flowers are used for your orders. Unfortunately once we dispatch our flowers a number of variables may result in their longevity being reduced.

Care instructions must be followed thoroughly in order to increase the longevity of your flowers. To help in prolonging the life of the flowers, we recommend cutting the stems on an angle and changing the water in the vase every two days. Extreme changes in climate may also have adverse effects on the flowers, air conditioning and extreme heat should be avoided. Unfortunately, with all the possible variables, it is difficult for canberra.florist  to guarantee the flower quality in every case.

RETURN POLICY

On average, the flowers should last between 3 and 7 days. However, we do understand that there may be circumstances where you have concerns regarding your flowers meeting expectations. In these circumstances we suggest you directly contact us within 24 hours of receiving the flowers to discuss a favorable resolution to your concerns.

Should you be unsatisfied with the quality of the flowers, canberra.florist will be happy to resend new flowers, provided that all care instructions have been followed. Canberra.florist reserves the right to request photos or images of the original flowers. Canberra.florist requires that any dissatisfaction with the freshness of the flowers be communicated to us within 24 hours of delivery. Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable.

CANCELLATION POLICY

If for any reason an order needs to be cancelled, please contact canberra.florist as soon as possible.

Cancellations are subject to the following conditions:

• Orders which have left with our couriers are unable to be cancelled.
  • Orders which have not yet been prepared by us may be cancelled.

RE-DELIVERY

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made for reasons outside of our control (e.g. an incorrect address has been provided to us) a $15 redelivery fee will apply. If Canberra florist is in any way responsible for the redelivery this redelivery fee will not apply.

REFUNDS

We understand that the orders you request are very important and should be delivered to the recipient as per your instructions and specifications. However, we do understand that there may be circumstances where you have concerns regarding your order meeting expectations. For that reason we ask that you contact us directly to discuss a favorable resolution to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased.